Shipping policy

CALIFORNIA CUSTOMERS

California customers may only purchase Plasti Dip® Spray 50 (Low-VOC) gallons. Plasti Dip® Spray 50 may not be sold in El Dorado, Colusa, & Glenn counties or the Bay Area (BAAQMD). Sales and usage of Plasti Dip Spray Gallons (Spray 50 Excluded), DipPearl TopCoat, Performance Series, Pro Line products and AutoFlex are not compliant with State Regulations in California. Therefore, these gallon sized Plasti Dip® products cannot be sold in or shipped to California. Rubber Dip, Rubber Dip Spray and Plasti Dip® Spray can be purchased within CA in sizes less than 1 gallon. Please be aware of this ruling and follow all guidelines. 

ALASKA, HAWAII AND US TERRITORY SHIPPING

All hazardous items (excluding gallons) shipping outside of the lower 48 United States can only ship via USPS. Due to these regulations, orders placed with UPS shipping will automatically be switched to USPS. Shipping gallons requires hazmat air shipping. If you are looking to ship gallons, please contact our Customer Service Team at customercare@drippnstainz.com and they would be happy to put a shipping quote together.

APO/PO BOXES

At this time we can not ship to APO or PO Boxes. If an order is placed to an APO or PO box, you will be contacted by our customer service team to arrange shipping to a new address. A physical address is required for all orders. Please contact our Customer Service Team at customercare@drippnstainz.com if you have any questions. 

SHIPPING CARRIERS

DYC will utilize a combination of different shipping carriers depending on the weight, hazmat status and number of packages in your order.  Carriers may range from USPS, UPS and FedEx.

RETURNS

If you wish to return or exchange an UNOPENED/UNUSED product that is 100% in original condition and purchased within thirty days. You can request a return through your customer account.

If your order was received with any damages or errors, please contact DrippN StainZ Customer Service within 30 days to be eligible for an order correction.

WHAT IF MY ORDER ARRIVES DAMAGED?

Please contact Customer Service to request assistance. Any item(s) that arrives damaged will need to be reported within ten days of delivery. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and damaged item(s).

ROUTE PACKAGE PROTECTION.

Route Shipping Insurance is offered on every order for an additional cost(Zero profit to DrippN StainZ). If Route is not added to your order, any issues with theft, damages or lost packages are now strictly between the customer and the carrier. By removing this Shipping Insurance you run the risk of receiving partial or even zero reimbursement for lost or damaged packages.